Terms & Conditions

Acceptance of Terms

By accessing or using GlowBenefitLab services, facilities, or website, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

Membership Terms

Eligibility: You must be at least 16 years old to become a member. Members under 18 require parental consent and supervision.

Membership Types: We offer various membership plans with different features and pricing. All membership details are outlined on our pricing page.

Membership Duration: Memberships are typically monthly unless otherwise specified. Annual memberships offer discounted rates and require a 12-month commitment.

Payment: Membership fees are charged automatically on a recurring basis. You authorize us to charge your designated payment method for all fees.

Non-Transferable: Memberships are non-transferable and may not be shared with other individuals.

Cancellation Policy

Notice Period: Monthly memberships may be cancelled with 30 days' notice. Annual memberships may be cancelled only within the first 14 days of membership.

Cancellation Method: Cancellations must be submitted in writing via email to glowbenefitlab@gmail.com or in person at our facility.

Refunds: Refunds are not provided for partial months of membership. Annual memberships cancelled within the 14-day cooling-off period will receive a pro-rated refund.

Hold Policy: Members may place their membership on hold for medical reasons with appropriate documentation. Hold periods are limited to 3 months per year.

Facility Rules

Access: Members must use their access card or key fob to enter the facility. Sharing access credentials is prohibited and may result in membership termination.

Attire: Appropriate athletic attire and closed-toe athletic shoes must be worn at all times in workout areas.

Equipment Use: Use equipment properly and return weights to racks after use. Wipe down equipment after use with provided sanitizing supplies.

Behavior: Respectful behavior toward staff and other members is required. Harassment, intimidation, or inappropriate behavior will not be tolerated.

Prohibited Items: Outside food and drinks (except water), glass containers, and illegal substances are prohibited in the facility.

Photography: Photography and video recording are prohibited without prior written consent from management.

Personal Training Terms

Booking: Personal training sessions must be booked at least 24 hours in advance. Cancellations require 24-hour notice to avoid forfeiture of the session.

Session Duration: Sessions are 60 minutes unless otherwise specified. Late arrivals will result in shortened sessions to end at the scheduled time.

Package Expiration: Training session packages expire 6 months from purchase date unless otherwise stated.

Trainer Assignment: While we strive to accommodate trainer preferences, trainer assignments are subject to availability and may change.

Group Class Terms

Booking: Class spots must be reserved in advance through our booking system or app. Walk-ins are welcome only if space is available.

Cancellation: Cancel class bookings at least 2 hours before class time to avoid a no-show fee.

Arrival: Arrive 5-10 minutes early for class setup. Late arrivals may be denied entry at the instructor's discretion.

Class Capacity: Classes have maximum capacity limits for safety reasons. We cannot guarantee entry once capacity is reached.

Health & Safety

Medical Clearance: Consult with a healthcare professional before starting any fitness program, especially if you have pre-existing health conditions.

Personal Responsibility: You assume all risks associated with physical activity. GlowBenefitLab is not liable for injuries or health issues resulting from use of our facilities.

Emergency Procedures: Familiarize yourself with emergency exits and procedures. Report any safety concerns to staff immediately.

Illness: Do not use the facility if you are ill or contagious. This helps protect the health of all members and staff.

Lockers & Personal Property

Locker Use: Day-use lockers are available on a first-come, first-served basis. Remove all belongings before leaving the facility.

Rental Lockers: Rental lockers are available for an additional fee. Rental terms are separate from membership terms.

Lost & Found: GlowBenefitLab is not responsible for lost or stolen items. Report lost items to staff; found items are kept for 30 days.

Intellectual Property

All content, including workout programs, class routines, training materials, and website content, is the intellectual property of GlowBenefitLab. Unauthorized reproduction, distribution, or use is prohibited.

Limitation of Liability

To the maximum extent permitted by law, GlowBenefitLab shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services or facilities.

Modification of Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of NSW courts.

Contact Information

For questions about these terms, please contact us:

Email: glowbenefitlab@gmail.com

Phone: +61288015204

Address: 133 Samantha Riley Dr, North Kellyville NSW 2155

Visit our Contact page for more information.

Last Updated: May 2026